Privacy Policy
How we collect, use, and protect your personal and health information
ReAssure Med LLC Privacy Policy
1. Introduction
ReAssure Med LLC (“ReAssure Med,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how ReAssure Med collects, uses, stores, shares, transfers, and protects information obtained through:
- the ReAssure Med website;
- patient portals;
- intake forms;
- communication channels;
- care navigation activities;
- coordination services; and
- related digital services (collectively, the “Platform”).
This Privacy Policy applies globally except where local laws require supplemental disclosures.
2. Our Role
ReAssure Med operates as:
- a technology platform;
- care coordination provider;
- information facilitator; and
- administrative support service.
ReAssure Med is not a hospital, healthcare provider, physician practice, or treatment facility.
Healthcare decisions remain between patients and healthcare providers.
3. Information We Collect
We may collect:
A. Identity Information
- name
- date of birth
- country
- language
- government identification where required
B. Contact Information
- telephone
- mailing address
C. Account Information
- login credentials
- account preferences
- support communications
D. Health Information
When voluntarily submitted:
- medical history
- symptoms
- diagnoses
- laboratory reports
- imaging
- physician notes
- uploaded medical records
E. Payment Information
Payments are processed through authorized payment providers.
ReAssure Med does not store complete payment card details.
F. Technical Information
- IP address
- browser type
- operating system
- cookies
- usage analytics
- device identifiers
4. How We Collect Information
Information may be collected:
- directly from you;
- from authorized representatives;
- from healthcare providers you authorize;
- automatically through Platform operation;
- through cookies and analytics technologies.
5. Purposes of Processing
We process information to:
- create and manage accounts;
- facilitate specialist coordination;
- support second-opinion workflows;
- provide care navigation;
- communicate regarding services;
- process payments;
- improve Platform performance;
- protect security;
- comply with legal obligations.
We do not sell patient health information.
6. Health Information
Where health information is submitted, processing occurs solely for:
- requested services;
- coordination activities;
- administrative support;
- legal compliance.
Health information is processed only to the extent necessary.
Use of the Platform does not establish a healthcare relationship with ReAssure Med.
7. Consent
Where required, you consent to collection and processing of information by:
- submitting forms;
- creating an account;
- uploading records;
- accepting website disclosures.
Consent may be withdrawn subject to:
- legal obligations;
- completed transactions;
- retention requirements.
8. Sharing Information
We may share information with:
A. Independent Healthcare Professionals
For requested reviews and coordination.
B. Hospitals and Treatment Providers
Only where authorized.
C. Service Providers
Including:
- hosting
- communications
- analytics
- payments
- technical operations
D. Legal Authorities
Where required by law.
E. Corporate Transactions
Business restructuring, financing, mergers, or acquisitions.
We do not sell personal health information.
9. International Transfers
Your information may be processed outside your country of residence. Countries may include:
- United States
- Canada
- specialist jurisdictions
- cloud hosting jurisdictions
Protections may include:
- contractual safeguards;
- security controls;
- applicable transfer mechanisms.
By using the Platform, you acknowledge international transfer.
10. Data Retention
Information is retained only as long as reasonably necessary for:
- service delivery;
- compliance;
- legal obligations;
- dispute resolution;
- security.
Retention periods may vary by jurisdiction.
Information may be de-identified where permitted.
11. Cookies and Tracking
We use cookies and similar technologies for:
- functionality;
- analytics;
- security;
- performance.
Where required, cookie consent tools will be presented.
Users may modify preferences through website controls.
12. Security
We maintain administrative, technical, and organizational safeguards designed to protect information. Measures may include:
- encryption in transit;
- access controls;
- monitoring;
- secure storage;
- incident response procedures.
No system can guarantee absolute security.
13. Your Rights
Depending on location, you may have rights to:
- access;
- correction;
- deletion;
- portability;
- objection;
- restriction;
- withdrawal of consent.
Requests may be submitted to: privacy@reassuremed.com
Identity verification may be required.
14. Children
The Platform is not intended for independent use by individuals under eighteen (18) years of age except where lawful guardian authorization applies.
15. Marketing
Users may opt out of marketing communications at any time.
Operational communications may continue where necessary.
16. Third-Party Links
Third-party websites are governed by their own privacy practices.
17. Changes to This Policy
ReAssure Med may update this Privacy Policy.
Material changes will be communicated where legally required.
18. Contact
ReAssure Med LLC
Privacy Contact: privacy@reassuremed.com
Support: support@reassuremed.com
Website: www.reassuremed.com