Notice of Privacy Practices
How medical and personal information provided through ReAssure Med may be used, disclosed, and managed
ReAssure Med LLC Notice of Privacy Practices
Please review this notice carefully.
This Notice describes how medical and personal information provided through ReAssure Med may be used and disclosed and how you may access and manage that information.
This Notice supplements the ReAssure Med Privacy Policy and Terms of Service.
1. Our Role
ReAssure Med LLC (“ReAssure Med,” “we,” “our,” or “us”) operates as:
- a technology platform;
- a care coordination service;
- a medical information facilitation platform;
- an administrative support provider.
ReAssure Med is not a healthcare provider, hospital, clinic, or physician practice.
2. Information Covered by This Notice
This Notice applies to information submitted through the Platform, including:
- account information;
- medical records;
- diagnostic reports;
- imaging;
- laboratory information;
- care coordination communications;
- specialist coordination information;
- payment-related administrative information.
3. How Information May Be Used
We may use information to:
A. Deliver Requested Services
Including:
- account administration;
- coordination of second-opinion requests;
- care navigation;
- provider introductions;
- secure communications.
B. Administrative Operations
Including:
- identity verification;
- customer support;
- quality monitoring;
- billing administration;
- fraud prevention.
C. Legal and Compliance Purposes
Including:
- regulatory obligations;
- dispute resolution;
- security monitoring;
- fraud detection.
D. Platform Improvement
Where permitted:
- analytics;
- service enhancement;
- operational reporting.
Where possible, information used for internal analysis will be de-identified.
4. How Information May Be Disclosed
Information may be disclosed to:
A. Independent Healthcare Professionals
To support requested second-opinion reviews.
B. Hospitals and Treatment Providers
Where authorized by the patient.
C. Technical Service Providers
Including:
- hosting;
- infrastructure;
- communications;
- payment services;
- analytics.
D. Legal Authorities
Where required by applicable law.
E. Corporate Transactions
Business combinations, restructuring, financing, or acquisitions.
We do not sell patient medical information.
5. International Processing
Information may be transferred outside your country of residence. Transfers may occur for:
- specialist coordination;
- hosting;
- technical support;
- administrative operations.
Transferred information may become subject to laws of receiving jurisdictions.
6. Your Rights
Depending on jurisdiction, you may request:
- access;
- correction;
- deletion;
- export;
- objection;
- restriction;
- withdrawal of consent.
Requests may require identity verification.
7. Access to Information
You may request access to information held by ReAssure Med.
Requests may be submitted to: privacy@reassuremed.com
Responses may be subject to legal and operational limitations.
8. Requesting Corrections
If information appears inaccurate or incomplete, you may request correction.
We may maintain historical records where legally required.
9. Withdrawal of Authorization
You may withdraw authorizations previously granted. Withdrawal may not affect:
- completed activities;
- retained legal records;
- information already disclosed.
10. Retention
Information is retained only for:
- operational purposes;
- legal obligations;
- security requirements;
- dispute management.
Retention periods vary by jurisdiction and service type.
11. Security
ReAssure Med maintains safeguards designed to protect information including:
- encryption;
- access controls;
- secure storage;
- monitoring;
- incident response.
No method of transmission can guarantee absolute security.
12. Breach Response
If ReAssure Med determines a security incident requires notification under applicable law, we will make commercially reasonable efforts to provide notice to affected individuals and regulators as required.
13. Children
The Platform is not intended for independent use by minors except where lawful authorization applies.
14. Questions or Complaints
Questions or concerns may be directed to:
Privacy Office, ReAssure Med LLC
Email: privacy@reassuremed.com
Support: support@reassuremed.com
Website: www.reassuremed.com
You may also contact applicable privacy regulators where permitted.
15. Acknowledgement
By creating an account, submitting information, or continuing to use the Platform, you acknowledge receipt of this Notice and understand how information may be handled through ReAssure Med services.